AVM is available Monday through Friday from:
8:30 a.m. through 5:00 p.m. Eastern Standard Time
7:30 am through 4:00 pm Central Standard Time
6:30 am through 3:00 pm Mountain Standard Time
5:30 am through 2:00 pm Pacific Standard Time
Our order lines Toll Free 800-218-3995
Local : 423-847-4700
Fax lines are open 24 hours:
Toll Free: 1-800-518-5528
Local: 423-847-4701
Yes. Please click here (link to mailing list request form) to request addition to our mailing list.
Currently our website does not indicate our inventory level. However, if you need an item immediately and need to know if it is in stock, please call or email us to verify.
To change your web order, please email us at orders@goavm.com Please note that it may not be possible to change an order that is in the process of shipping. Additionally, custom products may not be changed or cancelled once production has begun.
All orders are considered firm and cannot be canceled without our approval. All returns and cancellations must be authorized in advance and are subject to round trip shipping charges and restocking fees. If you need to cancel a web order please email us immediately at orders@goavm.com, please be sure to include your web order number. If product has shipped, or a custom order is in process AVM will not be able to fulfill your cancellation request.
AVM Enterprises, Inc specializes in meeting your custom requirements. Our highly trained staff is here to help you with your needs. In order to insure the best prices, each quote request is carefully reviewed. For this reason, quotation preparation may require up to 48 hours. Acceptance of a quotation is our indication that the quote has been approved per the specifications listed. AVM cannot be held responsible for any discrepancies overlooked during the customers’ review process.
AVM understands that each customer has different needs. If your product questions are not answered on our website, please call us to inquire. AVM is happy to seek out whatever information you need.
In most instances, yes! Custom orders require payment in advance. Please be certain of all details (size, color, imprint, etc.) as custom orders are not cancelable or returnable.
AVM is happy to assist you in ordering any item offered by our manufacturers. Please note that most special orders take slightly longer than stock orders, and are non-returnable.
Prices and terms are subject to change at any time without notice. All shipments will be made at prices prevailing at time of order. Orders requested beyond delivery schedules may be assessed a price increase.
It is your responsibility to submit all claims to us in writing within thirty (30) days from the date you received goods. Our sole liability for goods sold is limited, at our election, to the repair or replacement of those goods, or repaying or crediting you for the purchase price of the goods. AVM will not be liable for any incidental or consequential losses, damages, lost profits, or expenses directly or indirectly arising from the sale, handling, or use of any of the products, or from any other cause.
COD and Net accounts available with approved Account Application If you would like to pay by check or money order, you may mail directly to us before your order is processed. Also, Check by Fax is available.
Once you have completed your “Account Application”, print and fax to our credit department at 1-800-518-5528. Please note that you need to physically sign the application before faxing it, an electronic signature will not validate your application.
For fastest processing please provide all requested information. Submission of an application does not constitute a guaranteed approval. Credit is extended at the discretion of AVM.
Absolutely! AVM understands that the safety of your personal information is extremely important to you. AVM uses a wide array of security measures to ensure your information is protected from unauthorized access.
You will need to link your online account to your existing AVM account. Please call Customer Service at 1-800-218-3995 extension 134 for assistance.
Sales tax is charged on all orders delivered to AL, AR, FL, GA, IL, KS, KY, MO, NC, OH, OK, SC, TN and VA.
For customers who are tax exempt, please fax a copy of your tax exempt certificate to 800-518-5528 or 423-847-4701 or scan and send to orders@goavm.com
In order to be tax exempt on an order, forms must be turned in with order. Refunds for tax will not be issued.
Most products ship via UPS Ground. Some orders will need to ship by LTL truck line and AVM will choose the best, most cost effective way to ship unless other arrangements are made.
Shipping costs are based on the size and weight of the merchandise, the number of boxes, and the distance of the shipment. Small package orders in excess of 200 lbs may qualify for additional shipping cost.
Once you place an item in your shopping cart, you may enter your zip code to determine the shipping rate.
In-stock items usually leave our warehouse within three (3) business days and the average delivery time is 3-5 business days. Unfortunately, specific shipment dates cannot be guaranteed, due to possible material shortages, inclement weather, accidents, strikes, governmental regulations and other factors and conditions beyond our control. However, if you need to know if an item is in stock, please email us at orders@goavm.com
Some items may be eligible for rush shipment via UPS. Additional shipping charges do apply. If this is a service you need, please email us at orders@goavm.com
Currently AVM only ships within the contiguous United States. Unfortunately at this time AVM is unable to service APO and other overseas military addresses. AVM can ship to any military base within the contiguous United States
Since AVM does not ship via the U.S. Postal Service, we are unable to ship to P.O. boxes or APO addresses.
While AVM does not require a signature, there are times when the delivery company will require a signature; this is done at their discretion.
For all online orders, once an item has shipped you will receive an email containing the tracking number. In addition, you may visit our “Order Status” page to check on the status of your order. If an item has not shipped, you may email us to inquire at orders@goavm.com
If you notice your order arrived short an item at the time of delivery, please note the shortage next to your signature. If you notice a shortage upon opening your package or if your order was fulfilled incorrectly, please fax shortage/damaged paperwork within 24 hours of receipt at 1-800-518-5528 or 423-847-4701.
If your package arrived damaged in transit, please note the damage next to your signature at the time of delivery. If your package had concealed damage or contained defective items please call us within 24 hours to report any damage. Please make sure to keep the damaged merchandise, carton, and packing material so they can be inspected and liability determined.
That depends on how bad the damage is. If there is extensive damage and the merchandise cannot be salvaged, the driver may agree to total refusal of shipment. If the merchandise is not totally damaged, you must accept it—but be sure to have the driver note and initial the damage on the delivery receipt.
Keep the damaged merchandise, carton, and packing material so they can be inspected and the liability determined. You may file a claim with the carrier or contact us for further instructions at 800-218-3995. You must pay all additional costs incurred if any shipments are returned to us as a result of your unexcused delay or failure to accept proper delivery.
All returns require a return authorization number from our Customer Relations department before returning, including those items shipped directly from the manufacturer. Please contact Customer Service at 800-218-3995 or 423-847-4700. No orders that originally shipped from the manufacturer to you will be accepted at our distribution centers unless previously authorized by us in writing.
All returns must be returned in new (unused) condition in the original packaging, complete with any guarantees, and operating and/or assembly instructions that were included in the original package. Products that are made to order or customized at your request, including anything custom printed/imprinted (logo pens, stationary, etc.) or made-to-measure or custom colored (custom bedding,draperies etc.) may only be returned if AVM did not follow your instructions or if there are defects in materials and workmanship at the time of delivery. Defective custom merchandise must be returned within thirty (30) days of delivery.
Items returned due to a customer’s ordering error will be charged freight and the customer is responsible for shipping the item back, and paying the return shipping. Freight charges will not be credited on orders returned due to customer’s ordering error.
Items returned within 30 days of delivery, that are in new condition, will not be assessed a restocking fee in most instances. Items returned 30-59 days after delivery may be assessed a 15% restocking fee. Items returned 60-89 days after delivery may be assessed a 30% restocking fee. AVM does not accept returns after 90 days.
No returns accepted on Closeout & Discontinued Items. All sales are final.
You are responsible to ensure your franchise standards are met. AVM is not liable for any order placed through our website that does not meet your brand specifications. AVM will accept returns on non-branded items as long as it follows all other return criteria. Return shipping cost and restocking fee will apply.
If you don’t see your question here, feel free to reach out to our support team. We’re always here to help you protect your home and provide peace of mind.
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